Return Procedure

Help Us Process Your Return Quickly and Efficiently! To avoid denial or delay, please review this document carefully. Returns can ONLY be processed if the following steps are STRICTLY followed. Review this checklist before calling or submitting online Returned Merchandice Authorization (RMA) NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT! All returned packages will be thoroughly inspected and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 5 business days from the time your return is received. Returning a DEFECTIVE ITEM Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 7 days of original invoice date. If after 7 days, you must go directly to manufacturer. We will accept memory witin manufacturer warranty. The Chip Merchant shall have sole discretion as to the credit method. We may issue store credit, ship a replacement product, exchange or we may repair the item and return it to you. Manufacturer Restrictions Some manufacturers have implemented returns restrictions that prevent The Chip Merchant from being able to accept returns or offer exchanges, replacements or credits on their products. All products except from 4D, 4Q, Apple Computers, Artic Silver, Hipro, Kingmax, Lucent, Mandrake, Panaflow Fans, Premier, Samsung, Smartbuy, Sony, and Symantec are not returnable to The Chip Merchant FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. The Chip Merchant cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker. Non-Defective Returns Returns of NON-DEFECTIVE items that are returnable by The Chip Merchant to product manufacturers may, at The Chip Merchant’s sole discretion, be accepted for return. NON-DEFECTIVE RETURNS ARE SUBJECT TO NO LESS THAN A 15% RE-STOCKING FEE and such returns will be for store credit or refund at The Chip Merchant’s sole discretion within 7 days of original invoice date. Please call us at 800-808-CHIP if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged. Software, Consumables, Special Orders and Custom Systems SOFTWARE, CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA), Special Orders and Custom Systems ARE NOT RETURNABLE. Rebates Products offering mail-in-rebates are non-returnable to The Chip Merchant once the rebates have been filed. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes from the box are also NOT returnable and will be REJECTED or subject to a restocking fee. If you have any questions please call us at The Chip Merchant BEFORE removing the UPC code from your product. Step 1: Check Your Return ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and The Chip Merchant’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged. ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued. The following criteria will be followed in rejecting returns and refusing credit: Products sent back to the Chip Merchant without an RMA number. Products which are improperly packaged Products returned to The Chip Merchant in non-qualified shipping container Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code) Products or packages with barcode label removed Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (The Chip Merchant maintains serial number tracking) DAMAGE: Cracked components or damage to any circuit boards DAMAGE: Any dents, scratches, defacement or abuse of base casting DAMAGE: Torn or punctured tape seals DAMAGE: Loose, damaged or removed screws/fasteners Product Categories: CPU’s, notebooks and other items so labeled with a security seal will not be accepted for return Step 2: Contact Product Manufacturer ALL defective returns other than memory must be accompanied by a manufacturer’s defective confirmation code. Contact the manufacturer (manufacturer contact info is available at www.thechipmerchant.com). You will need to give this code to The Chip Merchant representative during Step Three. Step 3: Call for a Return Authorization (RMA) Number: The Chip Merchant Returns will not be accepted at our warehouse without a valid Return Authorization (RMA) number. RMA numbers will expire after 14 days. Any return we receive without an RMA number will be documented and returned to you. Step 4: Ship and Insure Your Return We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” The Chip Merchant shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable.. IMPORTANT NOTICE: If Your Return does not qualify In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please call us at The Chip Merchant to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.