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SERVICES
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Diagnostics and Support Services |
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The Chip Merchant technicians will diagnose and repair your computer problems and get it back to working condition. Bring your computer for depot repair or take advantage of our convenient remote support. |
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Remote Support – Get the support and expertise you need remotely. Talk to a technician or let us connect remotely to your PC and fix it online, wherever your computer is, you don’t even need to be there. Contact The Chip Merchant for more information. Internet connectivity necessary for online support and repair. |
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Virus and Spyware Removal – Our technicians will remove virus, spyware, and other potential threats. In addition, we will optimize your computer (see maintenance and preventive tools below) to bring it back to top working condition*. For an additional charge, we will install security and privacy software to keep your computer protected. Online services for virus and spyware removal is available, call us for details. |
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Advanced Diagnostics and Repair – Our technicians will remove virus, spyware, and other potential threats. In addition, we will optimize your computer (see maintenance and preventive tools below) to bring it back to top working condition*. For an additional charge, we will install security and privacy software to keep your computer protected. Online services for virus and spyware removal is available, call us for details. |
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* In some cases reformat and reinstallation of operating system and other applications may be recommended and necessary to restore the computer back to top working condition, in which case other charges will apply. Please check with the technician. |
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Maintenance and Preventive Tools
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Computer Optimization – To keep your computer in top working condition our technicians will cleanup and optimize your system, delete unwanted files, remove unnecessary background processes, and install the most recent updates. |
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Security suite installation and configuration |
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Online Backup |
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Software Installation
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Software Program or Application |
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Software Suite Installation – e.g.: Microsoft Office Suites, security suites, etc. |
Operating System Installation – critical updates and required drivers, plus customizing software to your specific needs |
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Hardware Installation
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| The Chip Merchant technicians will install any internal parts or external hardware device onto your desktop or laptop with the corresponding drivers and software tools. Some software applications may be extra. Operating system not included unless specified. Hardware is not included. |
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